Our Services

 

Put A Personal Touch Communications to work for your business and eliminate the need for phones, faxes, copiers, and other office hardware! Our advanced phone answering services enables your office to go with you no matter where you are.


A Personal Touch Communications has the technology to support your virtual office. Our professional staff of phone operators can answer your phones, set appointments, and dispatch service calls. Vital information is forwarded immediately via phone, fax, e-mail, or text message to your wireless device(s). Our voicemail services are easily integrated into your existing in-house voicemail, ensuring immediate assistance is provided. At A Personal Touch Communications, your customers will always speak to a live secretary. All telephone calls are answered in the United States and no calls are outsourced.


Our operators separate day-to-day calls from high-priority, emergency calls that require prompt/urgent attention. A Personal Touch Communications is always on call, online, and ready to respond!


As a live, 24/7 answering service, A Personal Touch Communications answers your business' phones and takes messages like we're right there in your office. Our telephone secretaries are capable of providing the following services:



  • Booking of Reservations
  • Internet Access to Support/Enable Order Entry
  • 800#'s Available
  • Web-Enable Websites provided to us
  • Voicemail (Revert back to an Operator)
  • Caller ID Displayed for Customer/Operator use
  • Fax on Demand or Designated Faxing
  • Class Registrations
  • RSVP Line
  • Help Desk Capability
  • Customized Scripting
  • All telephone calls are recorded for Quality Assurance
  • E-Mail Messaging Service
  • Surveys/Polls
  • Text Messaging Service to Cell Phone(s)
  • Dealer Locate (with customer data base)
  • Alpha Numeric and Digital Paging 
  • Appointment Setting
  • Tailored to your needs
 



Testimonials


“SINCE 1995 Atlantic Heating & Cooling has been using Personal Touch Communications as its answering service. We pride ourselves in the fact that we can offer our customers twenty-four hour/seven days a week service. We would not be able to do this if it were not for Personal Touch Communications. When our office closes at the end of the day we can rest easy knowing that our customers will be taken care of in a professional manner. Thank you for your dependable, professional and personal touch.” - Joey and Jackie Todd - Atlantic Heating & Cooling, Inc.


"I wanted to take a minute to tell you what a wonderful job your staff did during the hurricane. Our call volume was extremely high and they did a great job dispatching those calls. A good answering service is crucial to our operation and you guys do an excellent job. Please pass along to your staff how much it's appreciated. "  Shelley Kaufman - Customer Service Supervisor @ Georgetown County Water and Sewer District.

“We have used Personal Touch for over 10 years and have been quite pleased with their call center services. They have been very efficient, courteous, prompt and professional with our office personnel and customers. We would highly recommend their virtual office services!” - Beachcomber Vacations

"I would like to thank all of Personal Touch for helping us out when our phone lines were down. We really appreciate all you guys do for us.” – Neisha - Tidelands Community Hospice

"Thank you for going the extra mile and calling me at home when my neighbor called and left no information, and thanks for being very conscience.” – Joann - Stonegate Plumbing

“I would like to take a moment and commend your staff with the efficient and professional call center service which they have given to us over the years.” –
Ed - Condotels South

"Thanks very much for all of your assistance. Your staff has made my life so much easier.” – Chris - MedXpress Transport

Personal Touch Communications can help you stay in touch with your clients. When YOU want to. Personal Touch Communications can provide your company with efficient and professional telephone answering. We can provide you with a variety of services and packages. Features such as enhanced messaging applications, database management, appointment scheduling, and complete inbound call center services. We offer a complete suite of services designed to meet your needs.   Personal Touch Communications can help your company: Maximize your response time in emergency situations Concentrate on the business at hand, rather than answering the phone Increase your profile by answering the phone for you in a professional manner. Give your clients potential 24/7 access to your company. Save time and money. Because your company's needs are unique, we can solve your Telemessaging problem in a variety of ways customized to YOUR specific needs and budget.   Personal Touch Communications can tailor a program to suit the needs of you and your company. We can ensure that when your customers NEED to contact you, you WILL get the message on time, every time!   Let us know when we can be of assistance. We’re here, 24/7

1-888-628-9156

843-449-7928


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